Frequently Asked Questions

How do I check my points with Marcus Loyalty Rewards?

Marcus Loyalty Rewards members can go to and click on the "My Account" button to log in to their account, use the Fivestars mobile applications, or view account details at any of our 30 participating locations. 

I joined Marcus Loyalty Rewards, but I don’t seem to be receiving any text notifications about my rewards earned, special offers, or any other promotions. How do I change this?

Members change their notification settings by logging into their account, clicking “Edit Profile”, and then clicking “Notification Presences”. Also, some cell phone providers can block these communications and you will have to opt-in to these communications. To do so, text ON to 578277, and also text UNSTOP to each of the 4 long code numbers: 877-578-2799, 844-578-2778, 833-719-7827, or 833-659-7827. 

Where can I earn and redeem points?

Marcus Loyalty Reward points can be earned and redeemed at any of the participating locations at the time of your visit. Points can only be redeemed at your visit, in person. Redeemed points cannot go towards a room bill. To view all locations, please visit Locations.

What counts as a qualifying purchase?

• All food and beverage purchases at participating locations

• Spa services at Pfister WELL Spa+ Salon and Grand Geneva WELL Spa + Salon + Fitness

• Golf rounds at Grand Geneva Resort & Spa

• Ski lift tickets and rental charges at Grand Geneva Resort & Spa

• Catering/Special Events hosted and located within  a participating location

• Purchases using a Marcus Gift Card, Marcus eGift Card, and/or Promotional Bonus Card

Where can I redeem my Marcus Loyalty Reward Birthday offer?

You can redeem your Marcus Loyalty Rewards Birthday offer at any of our Food & Beverage outlets, and be used on any valid purchase.

Can I use multiple Rewards on the same check/transaction?

Yes, you are able to use a combination of the $15 Birthday Reward and $25 Reward Dollars during the same visit on the same check/transaction. You can also use as many Reward Dollars as you would like on one transaction.

How do I delete my Marcus Loyalty Rewards account?

Members can email our Marcus Loyalty Rewards Support Team at to delete their account.

Do my points expire?

Yes, Marcus Loyalty Reward points expire after 2 years of no-account activity.

Can I receive points for transactions prior to my enrollment?

Yes, Members can earn points for transactions up to 30 days prior to enrollment with a valid receipt from the transaction. These adjustments must be made through Marcus Loyalty Rewards Customer Care Team by emailing

Can I earn points when redeeming Rewards dollars and/or using other discounts? 

Points are issued ONLY on the purchase value after discounts and coupons have been applied.

Can employees and employee family members participate?

No, associates and immediate family members of associates (i.e., parents, siblings, spouses and children) are not eligible to enroll in Marcus Loyalty Rewards.

Can I receive points on the purchase retail merchandise?

No, retail merchandise is not eligible to receive points at any location.

Can gratuity and/or tax be paid with loyalty certificates or Reward dollars?

No, Marcus Loyalty Rewards loyalty certificate and/or Reward dollars cannot be used towards the payment of tax and/or gratuity on any purchase.

Are Private Dining events eligible to earn points?

Yes, but the contract and payment must be done by a Marcus Loyalty Rewards member, and a maximum of 5,000 points can be earned per dining event.

Can I earn points on the purchase of a Marcus Gift Card?

No, Reward points are only earned when the gift card is redeemed on qualified purchases at participating location. Not on the purchase of a gift card.

Can I redeem my Marcus Loyalty Rewards Reward dollars multiple times?

Marcus Rewards loyalty certificates and/or Reward dollars can only to be used once and are redeemed for the entire value, even if the check total is less than the value of the redemption. There is no way to issue the remaining balance of dollars or points. 

Could I have two or more numbers associated with one Marcus Loyalty Rewards account for my family or household to have one account?

No, the phone number listed on the account is used as the Marcus Loyalty Rewards account number. Only one phone number can be associated with one account. Members can share accounts by giving the same phone number when checking out at any participating location to earn points on qualified purchases.

I have a $25 Marcus Loyalty Rewards loyalty certificate, is it still valid?

Yes, we will honor loyalty certificates until the expiration date, listed on the certificate, or by November 2023.

We use cookies to improve your experience and to help us understand how you use our site. Please refer to our cookie notice and privacy statement for more information regarding cookies and other third-party tracking that may be enabled.

Visit the terms & conditions to review any restrictions and policies with Marcus Loyalty Rewards.

Privacy Policy

Marcus Hotels & Resorts

(414) 935-5995 • (877) 704-5338

100 E Wisconsin • Milwaukee, WI 53202

Facebook icon
Instagram icon
Twitter icon

© 2023 Marcus Loyalty Rewards

Intuit Mailchimp logo