Report the loss or theft of your loyalty card as quickly as possible. Helpful information to include is your account number, when you noticed your card was missing and the date on which you first reported the loss. After the loss, review your account activity carefully and report any unauthorized redemptions.
Contact us by using the online contact form or emailing Marcus at gvx at marcushotels dot com

Please note that your account access may not be available until 48-72 hours after you receive your card. Please be patient and check back later.

Please use this online form to submit details of any problems you are experiencing and we will respond as quickly as possible.