Marcus Rewards Frequently Asked Questions

Q: I lost my loyalty card, how do I replace it?

A: Report Lost card though our online form or email gvx@marcushotels.com

Q: Do loyalty certificates have an expiration date?

A: Yes, they must be used within a year after they are issued.

Q: Where can I earn points?

A: Marcus Rewards cards are accepted at these Marcus Locations.

Q: How do I check my balance?

A: Check your Marcus Rewards balance at this link: My Rewards Account

Q: Where can I get a Marcus Rewards card?

A: Join Marcus Rewards Guest Loyalty program by signing up online or visit any participating Marcus Locations.

Q: I'm a new member, and I cannot access my online account?

A: Please note that your account access may not be available until 48-72 hours after you receive your card. Please be patient and check back later.
    Check your Marcus Rewards balance at My Rewards Account